Store Policies
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All transactions go through Secure Servers over HTTPS/SSL with powerful, high grade 256-bit encryption. Shoppers will see a padlock icon briefly in the URL address bar during checkout, demonstrating that your transactions are safe; the URL will also start with 'https://' indicating SSL protocol. Our systems are also checked by McAfee/Scanalert's HACKER SAFE service to ensure their security. Built on industry-leading security and encryption standards, we promise top level privacy assurance and data integrity.
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| When you place an order with
us, we request your name, billing address, shipping address,
credit card number with expiration date, and e-mail address.
We consider this information to be private, and we keep this
information on a secure server to protect it from outside parties.
We use the information only for the limited purposes of processing
your orders, and notifying you of products or special offers
that may be of interest to you (only if you select to be included
on our mailing
list). We do not share or sell any of your private information
with anyone. |
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If for any reason you are dissatisfied with a purchase, we will gladly refund your money or send you a replacement. Please contact us at 1-800-403-1745 or e-mail using the form on our 'Contact Us' Page.
Please let us know what the problem is and the best way for us to contact you. The Gear Locker will accept returns of merchandise up to 30 days after purchase. All returns require the original packing materials and are subject to the approval of the Gear Locker. Please note that DVDs or Video that have been opened will not be considered for return.
If you recieved the wrong size/color or item, call 1-800-403-1745 and we will issue you a 'Call Tag' to have the item picked up at no cost to you. We must receive the incorrect item before we can ship the correct item to you at no cost (rush services not available).
Send all return items to:
Gear Locker Returns
c/o Sky Retail Partners
1895 Stratford Avenue Stratford, CT 06615
The Catalog & Distribution Center for the Gear Locker is operated by
Sky Retail Partners |
The Museum Shops
You will see the 'Sky Retail Partners' name in your billing statements.
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| Shipping Price is
based on your Order Total. We use Federal Express
to send most orders and USPS (United States Postal Service)
for P.O. Boxes and Military Bases. Shipments outside the
continental United States have an additional charge. Rush Services
are available, for an additional cost, but apply to in-stock
items only, not available to rural routes and P.O. Boxes. You are not charged for your items or shipping until
your order is shipped.
SHIPPING & HANDLING
CHART - BASED ON ORDER TOTAL |
| ORDER TOTAL |
BASE COST |
| $0.00 - $39.99 |
$7.00 |
| $40.00 - $64.99 |
$11.00 |
| $65.00 - $94.99 |
$13.00 |
| $95.00 - $199.99 |
$18.00 |
| $200.00 - 299.99 |
$22.00 |
| $300.00 - $399.99 |
$25.00 |
| $400.00 - $499.99 |
$28.00 |
| $500.00 - $749.99 |
$32.00 |
| $750.00 + and up |
$50.00 |
| USPS
for P.O. Boxes & Military Bases. |
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| FOR SHIPMENTS TO: (add to Base Cost) |
| Alaska & Hawaii |
+ $16.95 |
| Canada & Mexico |
+ $14.95 |
| Shipping to other
countries may be available - Call for a custom quote.
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| RUSH DELIVERY: (add to Base Cost) |
| NEXT-DAY |
+ $20.95 |
| 2-Day |
+ $16.95 |
| 3-Day |
+ $8.95 |
Rush
service available for in-stock items only.
Not available to rural routes or P.O. Boxes. |
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Occasionally we offer Coupon Codes or Shipping Specials. Generally Codes only apply to in-stock items that are not already discounted. Free Ground Shipping is for the continental United States only and applies to in-stock items only. When a minimum order value is required, the order sub-total must meet requirements after discounts or coupon codes are applied in order to qualify. Certain restrictions may apply to these offers and are subject to change without notice. We reserve the right to modify or apply special offers on a per-order basis. Please call or contact us if there are any concerns regarding special offers before you place your order online.
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