Store Policies

All transactions go through Secure Servers over HTTPS/SSL with powerful, high grade 256-bit encryption. Shoppers will see a padlock icon briefly in the URL address bar during checkout, demonstrating that your transactions are safe; the URL will also start with 'https://' indicating SSL protocol. Our systems are also checked by McAfee/Scanalert's HACKER SAFE service to ensure their security. Built on industry-leading security and encryption standards, we promise top level privacy assurance and data integrity.

When you place an order with us, we request your name, billing address, shipping address, credit card number with expiration date, and e-mail address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, and notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list). We do not share or sell any of your private information with anyone.

If for any reason you are dissatisfied with a purchase, we will gladly refund your money or send you a replacement. Please contact us at 1-800-403-1745 or e-mail using the form on our 'Contact Us' Page.

Please let us know what the problem is and the best way for us to contact you. The Gear Locker will accept returns of merchandise up to 30 days after purchase. All returns require the original packing materials and are subject to the approval of the Gear Locker. Please note that DVDs or Video that have been opened will not be considered for return.

If you recieved the wrong size/color or item, call 1-800-403-1745 and we will issue you a 'Call Tag' to have the item picked up at no cost to you. We must receive the incorrect item before we can ship the correct item to you at no cost (rush services not available).  

Send all return items to:

Gear Locker Returns
c/o Sky Retail Partners
1895 Stratford Avenue
Stratford, CT 06615

The Catalog & Distribution Center for the Gear Locker is operated by Sky Retail Partners | The Museum Shops
You will see the 'Sky Retail Partners' name in your billing statements.

Shipping Price is based on your Order Total. We use Federal Express to send most orders and USPS (United States Postal Service) for P.O. Boxes and Military Bases. Shipments outside the continental United States have an additional charge. Rush Services are available, for an additional cost, but apply to in-stock items only, not available to rural routes and P.O. Boxes. You are not charged for your items or shipping until your order is shipped.

SHIPPING & HANDLING CHART - BASED ON ORDER TOTAL